In a world where geopolitics, digitization, and automation are transforming the logiverse (logistics universe), the one constant that existed across centuries didn’t and hopefully will never change: people are the working engine of any successful supply chain. Even as robotics, AI, and IoT promise greater efficiency, the true resilience of logistics operations continues to depend as much on human judgment and adaptability as on technology. For too long, the supply chain sector has undervalued this human dimension, treating labor as a cost rather than a driver of value. At Transcorp, we believe the future of logistics isn’t just automated—it’s humanized.
While it is impossible to ignore the power of AI and technological integrations is making the work easier and faster, humans are the cornerstone of the organization. Nowadays, almost everyone uses ChatGPT for help and support, but this what AI at this point is and should be: support and help. This vision isn’t some quote out of a book, it’s a strategic response to the rapidly changing realities of the world, real and virtual. As the UAE keeps on strenghtening its status as a global logistics and trade hub, challenges have emerged: generational changes in the workforce, evolving expectations around compensation, and growing shortages in key skills. The volatility exposed by COVID-19, the resulting supply shocks, and the inflationary pressures that followed have made one fact clear: no technology can compensate for teams that are underdeveloped, disengaged, or inadequately trained. Investing in talent is no longer optional; it’s imperative.
At Transcorp, we’ve made talent reinvention a pillar of our long-term competitiveness. We don’t see talent as a function to be managed, but as a strategic asset to be cultivated. This philosophy shapes how we build our teams: from delivery captains and warehouse workers to customer service agents and senior managers. Our staff routinely take part in a rich mix of skills-building initiatives. These range from communication and pitching workshops designed to sharpen interpersonal abilities, to specialized seminars focused on logistics operations and international delivery protocols. Commercial and finance workshops are part of our internal upskilling framework, while industry exhibitions such as Gulfood and Beautyworld Middle East serve as real-world platforms where teams engage with the latest market trends and service innovations. These experiences broaden both competence and confidence, fueling better decision-making across all levels of the organization.
“Recognizing the importance of human capital, Rodrigue prioritizes investing in people to build a skilled and motivated workforce. With a target of 70% growth, Transcorp is poised to set new industry benchmarks”
Power 40 2023: Rodrigue Nacouzi, CEO of Transcorp International Logistics, Construction Business News
Ongoing development isn’t limited to mandatory trainings or a spur of the moment investment, it’s an employee’s lifecycle at Transcorp. For our frontline teams, we run monthly or biweekly refresher trainings that focus on both physical safety and effective customer interaction. For office staff, we hold regular performance dialogues and knowledge sessions focused on their particular areas of responsibility. These aren’t just check-ins, they are structured forums for continuous growth. By embedding a rhythm of learning into our operations, we ensure that our people stay adaptive, informed, and engaged in their roles.
Industry engagement also plays a pivotal role in how we stay at the forefront of change. Our team actively participates in logistics leadership conferences, strategic partner events hosted by global players such as Expeditors, and major gatherings like Seamless Middle East. These forums are not only an opportunity to learn but to influence and to share our own best practices and help shape the region’s logistics evolution. We view every conference not as a spectator event, but as a stage for collaborative innovation.
Crucially, this approach is built on a deep respect for the well-being of our employees. The logistics sector is physically and mentally demanding, especially in a region with such a diverse and multinational workforce. That’s why we prioritize safe working conditions, balanced shift systems, and mental health awareness. We invest in localized hiring, inclusive career development, and internal mobility, ensuring that our team members see a future for themselves within Transcorp, not just a job.
As automation expands and customer expectations rise, the companies that thrive will be those that understand one simple truth: a well-supported, well-trained human workforce is not the weakest link in the supply chain, it’s the most strategic one. At Transcorp, we have seen firsthand how investing in people translates into stronger performance. Our commitment to humanized logistics has improved employee retention, elevated customer satisfaction, and made our operations more resilient in the face of disruption.
We believe supply chains should be designed not only for speed and efficiency but for sustainability, empathy, and adaptability. Whether our clients are launching a regional tech service, expanding a cosmetic line into Gulf markets, or managing pharma distribution under tight compliance requirements, they know that what powers our logistics isn’t just software or trucks, it’s a workforce that is skilled, empowered, and constantly evolving.
By putting people at the center of our operations, Transcorp is building supply chains that don’t just deliver—they endure.
References:
Deloitte. (2023). The Human Side of Supply Chain Resilience: A Global Survey of Workforce Challenges. https://www2.deloitte.com
McKinsey & Company. (2024). Supply Chain 2030: Reimagining Talent in a Digital-First World. https://www.mckinsey.com/business-functions/operations/our-insights
World Economic Forum. (2023). The Future of Jobs Report. https://www.weforum.org/reports/the-future-of-jobs-report-2023
PwC Middle East. (2024). People and Technology in MENA Logistics. https://www.pwc.com/m1/en/publications/mena-logistics.html
CBNME Editorial & CBNME Editorial. (2023, December 8). Power 40 2023: Rodrigue Nacouzi, CEO of Transcorp International Logistics. Construction Business News ME. https://www.cbnme.com/logistics-power-40-2023/power-40-2023-rodrigue-nacouzi-ceo-of-transcorp-international-logistics/
