Call Us Now: 800-CHILL (24455)

PRIVACY POLICY FOR TRANSCORP WEBSITE

1. INTRODUCTION

1.1 Purpose

This Privacy Policy outlines how Transcorp International Logistics LLC (“Transcorp,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information obtained from users (“you” or “your”) when you interact with our websites, mobile applications, online platforms, and other services (collectively, the “Services”). We are committed to ensuring the privacy and security of your personal information in compliance with applicable data protection laws, including but not limited to:

  • UAE: Federal Law No. (45) of 2021 on the Protection of Personal Data (“UAE PDP Law”)
  • KSA: Personal Data Protection Law (“KSA PDPL”)
  • Qatar: Personal Data Privacy Law (“Qatar PDPL”)
  • GDPR: General Data Protection Regulation (GDPR) (where applicable)

1.2 Scope

This policy applies to all personal information collected by Transcorp through the Services, regardless of how you access or use them.

1.3 Definitions

  • “Personal Information” means any information relating to an identified or identifiable natural person.
  • “Processing” means any operation or set of operations performed on personal information, whether or not by automated means.
  • “Data Controller” means the entity that determines the purposes and means of processing personal information.
  • “Data Processor” means the entity that processes personal information on behalf of the data controller.

2. INFORMATION WE COLLECT

2.1 Types of Personal Information

We may collect various types of personal information, including but not limited to:

  • Identification Information: Name, address, email address, phone number, date of birth, gender, nationality, passport/ID number, company name, and job title.
  • Shipment Information: Sender and recipient names and addresses, shipment contents, value, tracking information, customs declarations, and other relevant shipping details.
  • Financial Information: Payment card details, billing address, bank account information, and other financial data.
  • Device Information: IP address, device type, operating system, browser type, and other device identifiers.
  • Usage Information: Information about how you use the Services, including pages visited, links clicked, search terms, and interaction with content.
  • Other Information: Any other information you voluntarily provide to us, such as feedback, survey responses, or inquiries.

2.2 Sensitive Personal Information

We may collect sensitive personal information, such as national identification numbers, passport numbers, or health information, only when necessary for specific purposes, such as customs clearance, and with your explicit consent.

2.3 Collection Methods

We collect personal information through various methods, including:

  • Directly from You: When you create an account, place an order, request a quote, subscribe to our newsletters, participate in surveys, or contact us for support.
  • Automatically: Through cookies, web beacons, log files, and other tracking technologies when you interact with the Services.
  • From Third Parties: From our business partners, service providers, publicly available sources, or social media platforms (if you choose to link your accounts).

3. HOW WE USE YOUR INFORMATION

3.1 Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

  • Consent: When you have given your consent for specific processing activities.
  • Contractual Necessity: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

3.2 Purposes of Processing

We use your personal information for the following purposes:

  • Service Provision: To provide, maintain, and improve the Services, including processing your orders, managing your account, and providing customer support.
  • Communication: To communicate with you about your shipments, account activity, promotional offers, and other relevant information.
  • Marketing and Promotional Activities: To send you newsletters, marketing emails, and other promotional materials about our services, special offers, and events, with your consent where required.
  • Research and Analytics: To analyze trends, usage patterns, and demographics to improve our Services and tailor our offerings to your preferences.
  • Fraud Prevention and Security: To detect, prevent, and investigate fraud, security breaches, and other potentially prohibited or illegal activities.
  • Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3.3 Automated Decision-Making

In some instances, we may use automated decision-making, including profiling, to personalize your experience, tailor our communications, or assess your eligibility for certain services. You have the right to object to automated decision-making and request human intervention.

4. DISCLOSURE OF YOUR INFORMATION

4.1 Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating the Services, such as payment processors, IT service providers, marketing platforms, and data analytics providers. These providers are contractually obligated to protect your personal information and only use it for the purposes we specify.

4.2 Business Partners

We may share your personal information with our business partners to offer joint products or services, with your consent where required.

4.3 Legal and Regulatory Disclosures

We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4.4 Mergers and Acquisitions

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

5. INTERNATIONAL DATA TRANSFERS

5.1 Cross-Border Transfers

As a global logistics provider, we may transfer your personal information to countries outside of your country of residence, including countries that may not offer the same level of data protection as your home country.

5.2 Safeguards

We implement appropriate safeguards to protect your personal information when it is transferred internationally, such as standard contractual clauses, binding corporate rules, or other mechanisms approved by relevant data protection authorities.

6. YOUR RIGHTS

6.1 Access and Rectification

You have the right to request access to and rectification of your personal information held by Transcorp.

6.2 Erasure

You have the right to request the erasure of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

6.3 Restriction of Processing

You have the right to request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.

6.4 Objection

You have the right to object to the processing of your personal information for direct marketing purposes or for processing based on legitimate interests.

6.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

6.6 Withdrawal of Consent

If we process your personal information based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6.7 Complaints

You have the right to lodge a complaint with the relevant data protection authority if you believe we have violated your privacy rights.

7. DATA RETENTION

7.1 Retention Period

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.2 Criteria

The criteria we use to determine the retention period include:

  • The nature of the personal information and the purposes for which it was collected.
  • Legal, regulatory, and contractual obligations.
  • Industry best practices and standards.
  • Any specific requests you make regarding the deletion of your personal information.

7.3 Deletion or Anonymization

After the retention period, we will either delete or anonymize your personal information so that it can no longer be used to identify you.

8. SECURITY

8.1 Security Measures

We implement a range of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest.
  • Firewalls and intrusion detection systems.
  • Access controls and authentication mechanisms.
  • Regular security assessments and vulnerability scanning.
  • Employee training on data protection and security best practices.

8.2 Data Breach Notification

In the unlikely event of a data breach that compromises the security of your personal information, we will promptly notify you and the relevant authorities in accordance with applicable laws.

9. CHILDREN’S PRIVACY

9.1 Age Restriction

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

10. THIRD-PARTY WEBSITES AND SERVICES

10.1 Links

The Services may contain links to third-party websites or services that are not owned or controlled by Transcorp. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Use of Cookies

We use cookies and similar tracking technologies (e.g., web beacons, pixels, tags) to enhance your experience on the Services, analyze usage patterns, personalize content, and deliver targeted advertising.

11.2 Cookie Types

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings.

11.3 Do Not Track

We do not currently respond to “Do Not Track” signals.

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

12.2 Notification

We will notify you of any material changes by posting the revised Privacy Policy on the Services or by other means as required by law.

12.3 Acceptance

Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

13. CONTACT US

13.1 Questions or Concerns

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Transcorp International Logistics LLC
Al Quoz Industrial Area 1, Dubai

hello@transcorp-intl.com

800-CHILL (24455)

Effective Date: 8/8/2024