Transcorp FAQ

Frequently Asked Questions

General Information

What services do you offer? Arrow

We offer a comprehensive range of temp-controlled logistics services including warehousing fulfillment leasing (man-and-a-van) last-mile delivery including international shipping and customs clearance for temperature-sensitive industries like pharmaceutical beauty care wellness food and beverage along with high-value shipments for fashion and tech industries.

What is a temperature-controlled shipment? Arrow

A temperature-controlled shipment refers to the transportation and storage of goods that require specific temperature ranges to maintain their quality and safety. This is especially important for perishable & sensitive items like food beauty and pharmaceuticals.

What industries do you serve? Arrow

We serve a wide variety of industries including retail healthcare food and beverage apparel meal plans skincare and more.

Which countries do you cover? Arrow

We offer both domestic and international shipping services. We have a presence in UAE KSA and Qatar.

How do I get a quote for your services? Arrow

You can request a quote by contacting our customer service team via phone email (sales@transcorp-intl.com) or by filling out a request form on our website.

Shipping and Delivery

What are your delivery times? Arrow

Delivery times vary depending on the service selected, origin, and destination. Here's a general guideline:
UAE: Same-day delivery in Dubai, Abu Dhabi, Sharjah and Ajman - Next-day delivery across all UAE - Scheduled deliveries to remote areas.
Qatar: Same-day and next-day delivery across Doha.
KSA: 1-3 days across KSA. International: 2-7 business days.

What areas do you deliver to? Arrow

We deliver across all across the UAE KSA & Qatar.

Do you offer on-demand deliveries for specific time slots? Arrow

We currently do not offer direct on-demand deliveries with specific time slots.

Do you have any plans to offer on-demand deliveries in the future? Arrow

For the UAE we are currently developing a new project involving temperature-controlled bikes specifically for on-demand deliveries which will be available within a 2-hour time slot.

How many delivery windows do you have and what do you mean by open-timing slots? Arrow

UAE & Qatar: We offer 5 delivery windows with open timing from 9am-9pm. Open timing slots allow deliveries to be made anytime within that window.
KSA: We offer open timing from 9am-9pm. Open timing slots allow deliveries to be made anytime within that window.

Account Management

How can I contact customer support? Arrow

For various inquiries: Business inquiries: hello@transcorp-intl.com. Customer service: customerservice@transcorp-intl.com. Hiring inquiries: hr@transcorp-intl.com.

How do I create an account with your company? Arrow

You can create an account by filling out the inquiry form on our website following which one of our representatives will contact you to facilitate the same.

Order Management

How can I contact customer support about my order? Arrow

You can reach our customer support team via phone email or live chat on our website. They are available at the following times: UAE & Qatar: 5AM - 10PM. KSA: 8AM - 10PM.

What should I do if my shipment is delayed or lost? Arrow

Contact customer care immediately (customercare@transcorp-intl.com). They will investigate the issue and provide a resolution.

How do I cancel or modify an order? Arrow

Contact customer care (customercare@transcorp-intl.com). Changes can only be made before the shipment is dispatched.

Services

What is a dark store service and how does it benefit e-commerce businesses? Arrow

A dark store service allows you to store inventory in one of our fulfillment centers. We then fulfill your online orders and pass them to our distribution team for delivery saving you time and resources.

Do you offer leasing services? Arrow

Yes we offer vehicle leasing solutions along with options for hiring drivers and helpers. These services come with full maintenance and 24x7 roadside assistance.

Technology and Tracking

What technology do you use to ensure order tracking and transparency? Arrow

We utilize advanced technology to provide real-time shipment tracking on our online portal. This includes features like QR code printing automatic SMS notifications and detailed tracking timelines with proof of delivery.

Through which system/program do you primarily integrate websites? Arrow

We have a range of services which utilize different systems. For integrations please contact your account manager and they will connect you with our Systems department to facilitate your integration needs. For the Delivery Management System (DMS) we provide open APIs making it very simple for you to build the integration. For the Warehouse Management System (WMS) we have an Order Management System (OMS) which makes it extremely simple for you to integrate your ecommerce platform with our WMS. For any customized ecommerce sites you may need to build the integration using our APIs.

Warehousing

Where are your warehouses located? Arrow

UAE: Our warehouses are based in four major cities: Dubai, Abu Dhabi, Sharjah and Al Ain.
KSA: Our warehouses are based in Riyadh Jeddah Dammam Makkah and Madina.
Qatar: Our main warehouse is based in Doha.

What type of storage do you offer? Arrow

We offer a range of storage solutions across three temperature zones: ambient chilled and frozen. This ensures optimal storage conditions for your goods.

What is FSC (Fuel Surcharge)? Arrow

FSC (Fuel Surcharge) is an additional charge based on the fluctuations in fuel prices in the market.

Payments

Do you accept cash on delivery (COD)? Arrow

We collect cash on delivery (COD) and transfer the amount to you on a bi-monthly or monthly basis or adjust it from the invoice upon special request.

Do you accept payments via card machines? Arrow

Unfortunately we do not accept card payments at this time.

Insurance and Security

Do you offer insurance for goods in transit? Arrow

Yes we can request for an additional insurance coverage for an All Risk exposure.

Customer Support

What days of the week do you operate? Arrow

We operate all days of the week including holidays during these hours:
UAE: 2am-10pm.
Qatar: 5am-9pm.
KSA: 9am-9pm.

Who should I contact if I have any issues or concerns? Arrow

You can reach out to the sales representative who assisted you as they will handle your account. Additionally our customer service team is available for support. sales@transcorp-intl.com hello@transcorp-intl.com customercare@transcorp-intl.com