Frequently Asked Questions

Everything you need to know about Transcorp’s logistics solutions, operations, tracking, and support across the GCC — all in one place.

 

Frequently Asked Questions

Everything you need to know about Transcorp’s logistics solutions, operations, tracking, and support across the GCC — all in one place.

 
Transcorp FAQ

Frequently Asked Questions

General Information

What services do you offer?

Transcorp provides end-to-end logistics solutions across the GCC, including road freight (FTL/LTL), cross-border transport, customs clearance, contract warehousing, e-fulfilment, last-mile delivery, GDP-compliant cold chain, and specialist white-glove logistics. Our services are integrated under one operating platform for greater visibility, control, and efficiency.

What is a temperature-controlled shipment?

A temperature-controlled shipment is the transport of goods that must remain within a specific temperature range throughout storage, transit, and delivery. This is essential for products such as pharmaceuticals, healthcare supplements, food, beverages, and sensitive cosmetics. Transcorp uses monitored refrigerated fleets and strict handling processes to protect product integrity at every stage.

What industries do you serve?

We support a wide range of industries, including food & beverage, FMCG, retail, e-commerce, beauty & luxury, industrial, pharmaceuticals, healthcare, and manufacturing. Our solutions are designed for businesses that require reliable, scalable, and precision-led logistics operations.

Which countries do you cover?

Transcorp operates across six GCC markets: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Through one regional operating model, we help clients manage cross-border logistics with consistent service standards across every market.

How do I get a quote for your services?

When it comes to road freight (FTL and LTL) you can mention your shipment type, where from and to, alongside the measurements and weight characteristics and their value and you can get an instant quotation. For other services, you can either fill a form and hear back from our sales team or reach out through the channels displayed on our Contact Us page.

Account Management

How can I contact customer support?

For various inquiries:
Business inquiries: hello@transcorp-intl.com
Customer service: customerservice@transcorp-intl.com
Hiring inquiries: hr@transcorp-intl.com

How do I create an account with your company?

You can create an account by filling out the inquiry form on our website, following which one of our representatives will contact you to facilitate the procedure.

Services

What is a dark store service and how does it benefit e-commerce businesses?

A dark store is a fulfillment facility designed specifically for online orders rather than walk-in customers. It allows faster picking, packing, and dispatch from locations closer to demand zones, helping e-commerce businesses reduce delivery times, improve order accuracy, and scale operations efficiently — especially for same-day and next-day delivery models.

Do you offer leasing services?

Yes. Transcorp offers flexible fleet and logistics leasing solutions based on operational needs and availability. This may include dedicated vehicles, temperature-controlled vans, and outsourced logistics resources for businesses that need additional capacity without investing in their own fleet or infrastructure.

Customer Support

What days of the week do you operate?

We operate all days of the week, including holidays.
UAE: 2am – 10pm
Qatar: 5am – 9pm
KSA: 9am – 9pm

Who should I contact if I have any issues or concerns?

You can reach out to your account manager or any representative who has been supporting you. Additionally, our customer service team is available for support on customercare@transcorp-intl.com

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