Privacy Policy
Your privacy matters to us. Please read this policy carefully.
1 Introduction
Transcorp ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.transcorp.com (the "Site").
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site. This policy applies to all information collected through the Site and any related services, sales, marketing, or events.
2 Information We Collect
We may collect information about you in a variety of ways depending on how you interact with our Site.
Information you provide directly:
- Name, email address, phone number, and company details when submitting a contact or quote request
- Shipment details such as origin, destination, cargo type, and weight when using our tracking or booking tools
- Account credentials if you register for a user account
- Communications you send us via email, forms, or live chat
Information collected automatically:
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and navigation paths
- Device identifiers and location data (where permitted)
- Cookies and similar tracking technologies (see Section 6)
3 How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill shipment requests, quotes, and service inquiries
- To create and manage your account and provide customer support
- To send transactional communications such as booking confirmations and delivery updates
- To send marketing and promotional materials where you have opted in
- To analyze Site usage and improve our website, services, and user experience
- To comply with legal obligations and enforce our Terms and Conditions
- To detect, prevent, and address fraud, security incidents, or technical issues
4 Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: Third-party vendors who assist us in operating the Site or providing our services (e.g., IT support, payment processors, analytics platforms), bound by confidentiality obligations
- Business partners: Carriers, agents, or logistics partners necessary to fulfill your shipment or service request
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of company assets, subject to standard confidentiality protections
- Protection of rights: To protect the rights, property, or safety of Transcorp, our customers, or others
5 International Data Transfers
As an international transportation and logistics company, Transcorp may transfer your personal information across borders to countries where we operate. These countries may have data protection laws that differ from those in your home country.
Where required, we ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or equivalent mechanisms as required by applicable law.
6 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Site.
We use the following types of cookies:
- Essential cookies: Required for the Site to function properly (e.g., session management, security)
- Analytical cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics)
- Functional cookies: Remember your preferences and settings to improve your experience
- Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness
You may disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.
7 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically, we retain:
- Account and transaction data for the duration of our business relationship and for a reasonable period thereafter
- Shipment records as required by applicable customs, trade, and tax regulations
- Marketing preferences until you withdraw consent or request deletion
- Website analytics data in anonymized or aggregated form indefinitely
When your information is no longer required, we securely delete or anonymize it.
8 Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Restriction: Request that we restrict processing of your information in certain circumstances
- Portability: Receive your personal data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within the timeframe required by applicable law.
9 Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, and regular security assessments.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.
10 Third-Party Websites
Our Site may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.
We encourage you to read the privacy policy of every website you visit.
11 Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to remove such information.
12 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
13 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy team: